Performance measurement involves systematically tracking indicators showing how effectively and efficiently municipalities deliver services. Measures might include response times (how quickly services are provided), unit costs (cost per kilometre of road maintained), customer satisfaction, service coverage, and goal achievement. Effective performance measurement requires selecting meaningful indicators, collecting accurate data, analyzing trends, and using results to improve operations. Performance data helps councils make informed decisions, demonstrates accountability to residents, identifies improvement opportunities, and enables comparison with peer municipalities. Provincial programs may require specific performance reporting as part of municipal accountability frameworks.