Key Performance Indicators (KPIs) are specific measurements that organizations use to evaluate success in achieving important objectives. Municipalities use KPIs to track performance across departments and services, such as response times for emergency services, water quality test results, road maintenance completion rates, or citizen satisfaction scores. Effective KPIs are measurable, relevant to organizational goals, and reported regularly. Municipal councils review KPIs to assess whether services meet standards and budgets deliver value. Public reporting of KPIs increases transparency and accountability, helping citizens understand how well their local government performs compared to targets or other municipalities.