FAQ (Frequently Asked Questions) is a format presenting common questions with their answers, used by organizations to provide quick access to information people often seek. Government websites maintain FAQ sections covering services, programs, eligibility requirements, processes, and policies. Well-designed FAQs anticipate user needs, use clear language, and organize questions logically. FAQs benefit both users (finding answers quickly without phone calls or visits) and organizations (reducing repetitive inquiries to staff). Effective FAQs are regularly updated based on actual inquiries received. Beyond websites, FAQ formats appear in printed materials, email responses, and chatbots. While FAQs efficiently handle common questions, they can't address every situation—users with unusual circumstances or complex questions still need access to staff assistance. Good FAQ design includes pathways to additional help when standard answers don't suffice.