A reverse proxy is a server that sits between users and web applications, directing incoming traffic to the appropriate backend servers. Like a receptionist directing visitors in a building, a reverse proxy receives all requests and routes them to the correct destination. Reverse proxies provide benefits including load balancing (distributing traffic across multiple servers), security (hiding backend server details), SSL encryption handling, and caching to improve performance. Municipal websites and online services may use reverse proxy technology to handle traffic efficiently and securely. This architecture protects internal systems while providing reliable access for citizens using municipal digital services.