Integrated service delivery refers to coordinating services across organizational boundaries so users experience seamless, coherent support rather than navigating multiple disconnected agencies. For provincial-municipal relations, this means aligning related services even when responsibility is split between government levels. Examples include: combining provincial employment services with municipal social services at shared locations, coordinating provincial health services with municipal public health, and integrating provincial housing programs with municipal planning and building services. Benefits include reduced duplication, easier access for clients, better information sharing, and improved outcomes when services are coordinated. Challenges include different organizational cultures, information system incompatibilities, funding and accountability complexities, and resistance to change. True integration is difficult but incremental improvements can significantly benefit service users. Digital service delivery creates new integration opportunities through online portals that connect multiple services regardless of which organization provides them.